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How to use the Support information collecting tool

日本語

  1. Click on the button below to download “Support information collecting tool” and save it.
    Download
  2. Unzip the downloaded file.
  3. Double-click the ctinfotool.exe.
    NOTE: If acquire more detailed information, choose “Run as administrator” from a right-click menu.
  4. Read the notes and select “Agree“.
    NOTE: If do not want to acquire the information, select “Disagree“.
    IMPORTANT NOTES
  5. Specify a file save location and filename, then click “Save“.
    NOTE: “EnvironmentInfo.txt” is a default filename.
    Save As
  6. Wait for a while until the information acquisition is completed.
    Collecting information
  7. When the acquisition of the information is complete, click “OK” and finish the program.
    Completed
  8. Compress the saved file by ZIP, etc., then send to the support center.