{"id":2251,"date":"2019-03-05T15:52:51","date_gmt":"2019-03-05T06:52:51","guid":{"rendered":"https:\/\/cyphertec.xsrv.jp\/?page_id=2251"},"modified":"2019-04-15T12:25:22","modified_gmt":"2019-04-15T03:25:22","slug":"sup_info_en","status":"publish","type":"page","link":"https:\/\/www.cyphertec.co.jp\/faq\/?page_id=2251","title":{"rendered":"How to use the Support information collecting tool"},"content":{"rendered":"<p style=\"text-align: right;\"><a class=\"switching_button\" href=\"\/faq\/?page_id=1256\">\u65e5\u672c\u8a9e<\/a><\/p>\n<ol class=\"procedures\">\n<li>Click on the button below to download &#8220;<span class=\"b\">Support information collecting tool<\/span>&#8221; and save it.<br \/>\n\t<a class=\"q_button\" href=\"\/rel\/support\/ctinfotool.zip\">Download<\/a><\/li>\n<\/li>\n<li>Unzip the downloaded file.<\/li>\n<li>Double-click the <span class=\"b\">ctinfotool.exe<\/span>.<br \/>\n\t<span class=\"orange\">NOTE: If acquire more detailed information, choose &#8220;<span class=\"b\">Run as administrator<\/span>&#8221; from a right-click menu.<\/span>\n\t<\/li>\n<li>Read the notes and select &#8220;<span class=\"b\">Agree<\/span>&#8220;.<br \/>\n\t<span class=\"red\">NOTE: If do not want to acquire the information, select &#8220;<span class=\"b\">Disagree<\/span>&#8220;.<\/span><br \/>\n\t<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/03\/supinfo_e1.png\" alt=\"IMPORTANT NOTES\" width=\"496\" height=\"342\" \/>\n\t<\/li>\n<li>Specify a file save location and filename, then click &#8220;<span class=\"b\">Save<\/span>&#8220;.<br \/>\n\t<span class=\"orange\">NOTE: &#8220;EnvironmentInfo.txt&#8221; is a default filename.<\/span><br \/>\n\t<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/03\/supinfo_e2.png\" alt=\"Save As\" width=\"712\" height=\"182\" \/>\n\t<\/li>\n<li>Wait for a while until the information acquisition is completed.<br \/>\n\t<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/03\/supinfo_e3.png\" alt=\"Collecting information\" width=\"358\" height=\"145\" \/>\n\t<\/li>\n<li>When the acquisition of the information is complete, click &#8220;<span class=\"b\">OK<\/span>&#8221; and finish the program.<br \/>\n\t<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/03\/supinfo_e4.png\" alt=\"Completed\" width=\"389\" height=\"171\" \/>\n\t<\/li>\n<li>Compress the saved file by ZIP, etc., then send to the support center.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u65e5\u672c\u8a9e Click on the button below to download &#8220;Support information collec [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2251","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages\/2251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2251"}],"version-history":[{"count":7,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages\/2251\/revisions"}],"predecessor-version":[{"id":2389,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages\/2251\/revisions\/2389"}],"wp:attachment":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}