{"id":2251,"date":"2019-03-05T15:52:51","date_gmt":"2019-03-05T06:52:51","guid":{"rendered":"https:\/\/cyphertec.xsrv.jp\/?page_id=2251"},"modified":"2026-05-22T11:06:20","modified_gmt":"2026-05-22T02:06:20","slug":"sup_info_en","status":"publish","type":"page","link":"https:\/\/www.cyphertec.co.jp\/faq\/?page_id=2251","title":{"rendered":"How to use the Support information collecting tool"},"content":{"rendered":"<p style=\"text-align: right;\"><a class=\"switching_button\" href=\"\/faq\/?page_id=1256\">\u65e5\u672c\u8a9e<\/a><\/p>\n<ol class=\"procedures\">\n<li>Click on the button below to download &#8220;<span class=\"b\">Support information collecting tool<\/span>&#8221; and save it.<br \/>\n<a class=\"q_button\" href=\"\/rel\/support\/ctinfotool.zip\">Download<\/a><\/li>\n<li>Unzip the downloaded file.<\/li>\n<li>Double-click the <span class=\"b\">ctinfotool.exe<\/span>.<br \/>\n<span class=\"orange\">NOTE: If acquire more detailed information, choose &#8220;<span class=\"b\">Run as administrator<\/span>&#8221; from a right-click menu.<\/span><\/li>\n<li>Read the notes and select &#8220;<span class=\"b\">Agree<\/span>&#8220;.<br \/>\n<span class=\"red\">NOTE: If do not want to acquire the information, select &#8220;<span class=\"b\">Disagree<\/span>&#8220;.<\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2026\/05\/supinfo_01_en.png\" alt=\"IMPORTANT NOTES\" width=\"482\" height=\"336\" \/><\/li>\n<li>Specify a file save location and filename, then click &#8220;<span class=\"b\">Save<\/span>&#8220;.<br \/>\n<span class=\"orange\">NOTE: &#8220;EnvironmentInfo.zip&#8221; is a default filename.<\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2026\/05\/supinfo_02_en.png\" alt=\"Save As\" width=\"669\" height=\"473\" \/><\/li>\n<li>Wait for a while until the information acquisition is completed.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2026\/05\/supinfo_03_en.png\" alt=\"Collecting information\" width=\"344\" height=\"139\" \/><\/li>\n<li>The data is typically output in ZIP format, but on older operating systems or in certain environments, the ZIP file may fail to generate. In this case, the following message will appear, and the retrieved information will be saved as a text file.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2026\/05\/supinfo_04_en.png\" alt=\"Collecting information\" width=\"397\" height=\"152\" \/><\/li>\n<li>When the acquisition of the information is complete, click &#8220;<span class=\"b\">OK<\/span>&#8221; and finish the program.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"\/faq\/wp-content\/uploads\/2026\/05\/supinfo_05_en.png\" alt=\"Completed\" width=\"355\" height=\"152\" \/><\/li>\n<li>Send the file as it is to the support center if it is already a ZIP file; otherwise, if it is a text file, compress it using a tool like ZIP before sending.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>\u65e5\u672c\u8a9e Click on the button below to download &#8220;Support information collec [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2251","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages\/2251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2251"}],"version-history":[{"count":9,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages\/2251\/revisions"}],"predecessor-version":[{"id":2665,"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=\/wp\/v2\/pages\/2251\/revisions\/2665"}],"wp:attachment":[{"href":"https:\/\/www.cyphertec.co.jp\/faq\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}